Site outages

Between late Friday, 16th November and early Sunday 18th, many of our customers will have found that their websites were inaccessible. The problem has now been resolved and we are in communication with one of our service providers and will endeavour to make sure that this cannot happen again. At this point we can only apologise. Please be assured that we have been working hard behind the scenes to get the problem resolved.

For those interested, the error was caused by a Name Server (DNS) problem which meant that although all of our sites were still available, your computers (and ours) had no way of finding them on the internet. Name Servers are important in translating a website address, like http://www.illuminateict.org.uk, to an internet location, an IP address in the form xxx.xxx.xxx.xxx.

I will update this page when we have received a response from our service provider.