Response from 123

I asked the following question:

Starting sometime on Friday evening and finishing sometimes Saturday night or Sunday morning, there appeared to be a problem with your name servers.

For this period, your support site was inaccessible and when I tried to phone you several times on Saturday, despite me phoning during your normal office hours, I was told by a recorded message to phone back during your normal office hours. There was no status message which referred to this issue on your website or in the recorded message.

I have many customers and all of them lost their websites for a significant period. This is totally unacceptable.

I need an explanation as to what happened and details as to what you are doing to make sure that it does not happen again.

And have received the following response. I am still pursuing this matter.

Thank you for your email we received on 17th November 2007.

We are currently aware of a problem regarding 123-reg nameservers which in turn is affecting the visibility of websites and services such as email and web forwarding.

At present, we have engineers looking into this as a matter of urgency.

Please be assured we are working to rectify this issue as a priority and hope to resume normal service as soon as possible.

Thank you for your patience in the mean time.

We apologise for any inconvenience caused.